Refund policy
Return and Refund Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need your order confirmation or proof of purchase.
To start a return, simply log into your account on our website, find your order, and select "Request return." Your return request will be automatically approved, provided it meets our return criteria below. Once your return request is approved, you'll receive instructions on how and where to send your item back to us. Once we receive your item, we'll inspect it before processing your refund. A £3.99 return label fee will be deducted from your refund to cover return postage.
Please do not send items back without first submitting a return request through your account, as we will be unable to process it. You can always contact us for any return question at hello@nopauseswim.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Due to the intimate nature of our products, we cannot accept returns on items where:
- The hygiene seal or protective lining has been removed
- The item has been worn, washed, used, or laundered
- Tags have been removed or damaged
This is for the health and safety of all our customers, and is standard practice for intimate apparel and swimwear.
Sale items and gift cards are also non-returnable.
Defective items are exempt from this policy and will be refunded or replaced — please contact us within 14 days of receiving your order if your item arrives damaged or faulty.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 10 business days have passed since we've approved your return, please contact us at hello@nopauseswim.com.